Help Desk Representative Tier 1- Temporary Part-time
Blackwood, NJ Blackwood, NJ Temporary Temporary $15 an hour $15 an hour Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Rresearch questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Prepare activity reports Stay current with system information, changes and updates Minimum Qualifications Associates degree or equivalent work experience Proven customer support experience Oral and written communication skills Excellent interpersonal skills with a focus on customer service.
Working knowledge of fundamental operations of relevant software, hardware and other equipment Knowledge of relevant call tracking applications Ability to work collaboratively in a team environment.
Special Instructions for Applicants Published Salary Range $15 per hour Job Open Date 08/10/2022 Job Close Date Open Until Filled Yes Job Category Temporary Application Types Accepted Main App - Applicant.
Estimated Salary: $20 to $28 per hour based on qualifications.
Working knowledge of fundamental operations of relevant software, hardware and other equipment Knowledge of relevant call tracking applications Ability to work collaboratively in a team environment.
Special Instructions for Applicants Published Salary Range $15 per hour Job Open Date 08/10/2022 Job Close Date Open Until Filled Yes Job Category Temporary Application Types Accepted Main App - Applicant.
Estimated Salary: $20 to $28 per hour based on qualifications.
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